Be careful that you don’t simply jump on any technology that crosses your path. You need to determine which processes are the most important to take digital first. Focus your initial efforts on areas with a more immediate payback. A census-wide poll revealed that customer experience, operations, innovation, and marketing possess the largest potential for early payback in the digital transformation—so you may want to start there.
Take the time to find the platforms, applications, and solutions that fit your culture, existing workflows, and budget. There’s no set roadmap for going digital that will work for everyone—it needs to be an approach personalized for your organization and situation.